Refund and Cancellation Policy

Mobile orders are sent to Blip Roasters after checkout. Because many drinks and food items are prepared quickly, cancellations are not guaranteed once payment is complete.

If you need to change or cancel an order, contact the cafe as soon as possible or speak with the team in person. If preparation has not started, we will try to help.

Refunds or replacements may be available if an item is unavailable after payment, if the wrong item was prepared, if there is a quality issue, or if Blip Roasters cancels the order.

If an order issue happens, please contact the team promptly with your name, order details, and receipt information so we can review it.

Refunds may not be available for completed orders that were prepared correctly, orders not picked up during a reasonable pickup window, incorrect items selected by the customer, or special instructions that could not be fulfilled and were not confirmed by staff before preparation.

This does not limit any rights you may have under applicable law.

If an item or modifier becomes unavailable, the cafe may offer a substitution, adjust the order, cancel the unavailable item, or refund the affected amount.

We will use the contact and order information available through our payment provider and the app when we need to resolve an issue.

Standard RSVPs can be canceled in the app when that option is available. Canceling an RSVP helps us manage capacity and waitlists.

If ticketed events are added in the future, ticket refund rules may vary by event and will be shown during checkout or in the event details.

Coffee Club is billed monthly through Square until canceled. Coffee selections and shipping addresses can be changed in the app for future shipments.

For cancellation or billing help, contact Blip Roasters before the next billing date. Coffee that has already been roasted, packed, or shipped may not be refundable.

Approved refunds are processed through Square back to the original payment method when possible. Your bank or card issuer controls when the refund appears on your statement.

For order support, bring your receipt or order details to the cafe or contact Blip Roasters through the official website. Include the order date, items, and a short description of the issue.

Blip Roasters may review order records, payment records, and app history to confirm the best resolution.